Return / Exchange Policy

Return/Exchange Policy

30-day Money Back Guarantee, no questions asked. We want you to be completely satisfied with your products and your experience with our company. To ensure your satisfaction, we have made it easy to return product for a refund or exchange products.  

 

Return Procedure

 1. Contact our customer support center 24 hours a day at smartlawnprofessional@gmail.com, or call us at 626-642-6497,  Mon–Fri 9am–5pm PST for the Return Address.

2. Return your product, along with the original invoice (place it inside the box) to ensure proper handling. Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.

3. Returns must be received in our offices within 30 days of receiving the product.

4. All refunds will be processed to the original form of payment within 3 days of receiving the package. Please allow up to 5 days for your financial institutions to process the refund.

 

Exchange Procedure

1. Contact our customer support center 24 hours a day at smartlawnprofessional@gmail.com, or call us at 626-642-6497,  Mon–Fri 9am–5pm PST

2. If you are not completely satisfied with your product(s), you may request that we send another quality product in “exchange” for it with free shipping.

3. All exchanges are final, which includes returning the original product for a financial refund and any products sent in “Exchange”.