SMARTLAWN PROFESSIONAL manufacturer’s warranty is as follows if you have purchased artificial grass manufactured by SMARTLAWN PROFESSIONAL
SMARTLAWN PROFESSIONAL warrants that if the synthetic grass it manufactured and supplied proves to be defective in materials or workmanship resulting in premature wear, during normal use of the product , within Eight (8) years from the date of manufacture, or suffers significant fading, breakdown or degradation due to exposure to natural ultraviolet rays within the same Eight (8) year period, SLP will, at its sole option either
1) Send replacement for the affected area without charge to the Purchaser,
2) issue a credit equal to the cost of the affected area.
This warranty is limited to the remedies to repair or replacement of the affected areas of the artificial grass.
This warranty does not cover the installation of the synthetic grass or any issues stemming from the installation.
This warranty does not cover surface deterioration resulting from normal wear and tear or any damages caused by site conditions and improper installation beyond its control, accidents, misuse, abuse, neglect, exposure of the Product to inappropriate footwear (i.e. metal cleats), tobacco products, chemicals or cleaning agents, fire, floods, vandalism, acts of God, sun magnification and melting from Low E windows
All warranty claims must be presented in a timely fashion to SLP as a printed description with photos as soon as an issue with the artificial grass becomes evident.